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Troubleshooting

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If you get an error check. Most of the errors which could occur are due to missing rights.

 

Errors when using the Web Administration Interface

•If you start the Web Administration Interface and you get the error Access to the path 'C:\inetpub\wwwroot\lpweb\pagecontent\UserDirectories\xy/' is denied, - check rights
•Error Unrecognized attribute 'xmlns' / Unbekanntes Attribut 'xmlns' /

 

Check the following settings

 

 

 

 

 

 

 

 

 

 

 

 

 

In the IIS probably ASP 1.x is assigned instead ASP 2.x. Open the lpweb configuration in IIS, select the ASP.NET Tab and change ASP.NET version to 2.x

 

 

 

If you cannot select asp.net version 2.0 then activate the version using

 

C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i

 

 

 

 

 

 

HTTP Error 500.19

 

•Go to control panel -> Uninstall a program -> Turn Windows Features on and off
•Open the Internet Information Server branch -> World Wide Web Service Branch -> Application Development Features

 

Select  the following features

 

 

Could not load file or assembly 'vjscor'

 

The J# Redistributable Package is missing - Installation

 

 

Could not load file or assembly 'DocumentFormat.OpenXml, Version=2.0.4725.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies

 

The open XML SDK is missing or a wrong version is installed - Installation

 

 

Could not load page

 

If you get an error that a page can not be loaded then Start IIS. Expand your computer name and click on "Web Service Extensions". Make sure "ASP.NET" has a checkmark next to it, and that means that it's enabled.

 

 

 

•If you get an error and the Administration Interface does not start check if the web service is running and        restart the IIS Server

 

To restart IIS services

1.

From the Start menu, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.

2.

In IIS Manager, right-click the local computer, point to All Tasks, then click Restart IIS.

3.

In the What do you want IIS to do drop-down list, click Restart Internet Services on computer name. You can also choose to reboot the computer, stop the Internet service, or start the Internet service.

4.

IIS attempts to stop all services before restarting.

 

To start, stop, or pause individual sites

•

In IIS Manager, right-click the site you want to start (select LPWEB), stop, or pause; and click Start, Stop, or Pause.

 

 

Create Unlock Key (manual product activation) fails with - http status 404 - not found

 

If creating a Serial Number is working but creating an Unlock Key (manual product activation) fails with the error message: http status 404 - not found then check the entry
 
<add key="WebServiceURL" value="http://localhost/lpweb/lpws.asmx" />

 

in the file web.config. The URL must direct to the page lpws.asmx and if you type in the URL in the Browser it should open this page - see Perform System Check

 

Java script errors on IIS7

 

 

If you get java script errors, check the application pool setting in IIS 7. It must be set to Classic.net AppPool.

 

 

 

 

 

 

IIS 7 - check the follownig settings

Check the following settings