Below is a list of configuration settings which have an impact on the caller identification. If the caller identification is not working, check these settings and also check Troubleshooting - Incoming calls.

 

Address information used for caller identification
 

•Configured Microsoft Outlook contact folders

•Configured Database

•Addresses stored in the PBX system

 

Configuration Settings

 

•Select correct TAPI driver

•Configuration Caller Identification

•TAPI Configuration - truncate incoming phone number at

•TAPI Configuration - Prefix incoming call

•TAPI Configuration - Don’t signal updated phone number during a call

 

If internal numbers are not identified correct, check:

 

•TAPI Configuration - Prefix internal number

•Minimum length of phone number indicating an external call