Unaric Voice 

If Power Dialer is used, at least one Power Dialer Administrator needs to be defined.

 

Step 1 - Add field on the user page layout

 

Setup / Object Manager / User / User Page Layouts

Add the field: Power Dialer Administrator

 

 

Step 2 - Make a user to Power Dialer Administrator

Setup / users / user

 

Check the option: Power Dialer Administrator

 

 

Step 3 - Assign user to a Call Center

The Power Dialer administrator must be added to a Call Center with a Power Dialer configuration.