The presence state logic for queues depends, if presence-based routing is enabled in the queue.

 

 

Presence-Based routing On

This is the recommended setting.

 

Calls will only be signaled if the user is

 

•Available

•Available - Out of office

 

Presence-Based routing Off

 

Calls will be signaled if the user is in one of the following presence states

 

•Available

•BeRightBack

•Busy

•Busy - Out of Office

•Available - Out of Office

•Offline

•Away

•Out Of Office

 

 

Direct extension calls will be signaled even if you are on a call.