CTI Data Connector for Salesforce® integrates in Microsoft Teams supporting landline phone calls (PSTN calling). This offers several advantages in comparison with a regular PBX:
•get presence state information and see which colleague is available
•free calls to other Teams users
•organize web meetings
•no expensive Desk Phone required
It works in Lightning Experience and Salesforce Classic including Sales and Service Cloud Console.
Any device supported by Microsoft Teams can be used - Windows, MAC computer and devices with Browser access to Salesforce (Salesforce Mobile App not supported)
•Microsoft O365 license E1,E3, Business Basic, Standard Premium or E5,A5. The phone system license and Microsoft calling plan not required but could be required in future releases.
•ContactCenter4ALL agent plus license
•SBC (Session Border Controller)
A gateway to the PSTN (landline phone numbers) is required. There are 2 options
There are local providers offering flat-rates or prices per minutes. Others are offering worldwide phone numbers including SBC like PureIP.
Requires a CTI Data Connector for Salesforce® - Teams Add-On license