Unaric Voice 

Teams related portal links

•Teams Admin - https://admin.teams.microsoft.com/

•Microsoft Admin - https://admin.microsoft.com/

•Azure Portal - https://portal.azure.com/

•Teams Client - https://teams.microsoft.com/

Preconditions

•Requires a configured MS-Teams setup with direct routing or MS-Calling Plan

•Azure Subscription Bot Service enabled (Precondition)

•License for Microsoft Teams Phone Resource Account (can be bought from the Billing section in Microsoft Admin Portal - it's free of cost.)

•The Calling Policy must have the Call forwarding and simultaneous ring to external phone numbers option enabled in Teams Admin Center. The best solution is to add a new policy for the Salesforce users.

Main Line Number attached to call queue

•The main line number will be used as caller id for all extensions.

•Main line number will be attached to a Call Queue

•Call queue needs to have direct redirect to a main reception user.

•This must be service number for calling plan. For direct routing it can be any type.

•This number will be assigned to resource account in teams admin.

•Resource account will be attached to the call queue

For assigning a calling policy to a user

•Go to teams admin https://admin.teams.microsoft.com/users

•Manage Users

•Click on user you want to assign a policy

•Go to Policies tab

•Click on Edit in Assigned Policies

•Go to Calling Policy and change to new policy