Show/Hide Toolbars

CTI Data Connector 

 

The integration in the 3CX phone supports the following devices

 

3CX Windows SoftPhone

3CX Chrome Browser Plug-In and Browser Web SoftPhone

3CX Mobile APP

Desk Phone (Yealink / Snom) - presence state is not synched

Microsoft Teams  - presence state is not synched

 

With the Browser Plug-In, macOS is supported. The presence state between Salesforce and 3CX is synchronized in both ways.

 

It can be extended to a full contact center solution with Automatic Call Distribution for Salesforce Call Distribution based on Salesforce data - e.g. distribute call to account or ticket owner. and Audio Link and Archive Service Archive recordings from phone calls and link the recording to Salesforce . Includes comprehensive permissions how audio file recordings can be accessed..

 

 

 

 

System Requirements

3CX installation on a Linux or Windows Server

Permission to install a service an the 3CX server. This is not available with hosting by 3CX but with on-premise or own-hosting

3CX Server version V18

VoIPTools Service for Mirage  

The server requires access to https://*.miragecloud.com and https://miragecloud1.com using port 443 with SSL

Port 8800 and 8801 is required to communicate with the VoIPTools 3CX Service for Mirage (in- and outbound traffic)

 

 

The VoIPTools Service is licensed with the same usage like 3CX simultaneous calls. Click here to find your 3CX simultaneous calls license.

 

 

 

Can be complemented by

 

Automatic Call Distribution for Salesforce

Audio Link and Archive Service

 

 

 

Webinar -  Contact Center with 3CX / VoIPTools and Salesforce integration

 

Get more insights how the 3CX Integration works