The integration in the 3CX phone supports the following devices
•3CX Windows SoftPhone
•3CX Chrome Browser Plug-In and Browser Web SoftPhone
•3CX Mobile APP
•Desk Phone (Yealink / Snom) - presence state is not synched
•Microsoft Teams - presence state is not synched
With the Browser Plug-In, macOS is supported. The presence state between Salesforce and 3CX is synchronized in both ways.
It can be extended to a full contact center solution with Automatic Call Distribution for Salesforce Call Distribution based on Salesforce data - e.g. distribute call to account or ticket owner. and Audio Link and Archive Service Archive recordings from phone calls and link the recording to Salesforce . Includes comprehensive permissions how audio file recordings can be accessed..
•3CX installation on a Linux or Windows Server
•Permission to install a service an the 3CX server. This is not available with hosting by 3CX but with on-premise or own-hosting
•3CX Server version V18
•VoIPTools Service for Mirage
•The server requires access to https://*.miragecloud.com and https://miragecloud1.com using port 443 with SSL
•Port 8800 and 8801 is required to communicate with the VoIPTools 3CX Service for Mirage (in- and outbound traffic)
The VoIPTools Service is licensed with the same usage like 3CX simultaneous calls. Click here to find your 3CX simultaneous calls license.
Can be complemented by
•Automatic Call Distribution for Salesforce
•Audio Link and Archive Service
Webinar - Contact Center with 3CX / VoIPTools and Salesforce integration
Get more insights how the 3CX Integration works