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Incoming calls are signaled in the salesforce SoftPhone on the left side of the screen.
Depending on the call state, buttons are enabled or disabled e.g. to hold or end a call.
The fields, which are displayed on the SoftPhone , can be configured in the SoftPhone Layout
You can can type in a phone note (comment) which is automatically saved in the activity history including the call type (incoming / outgoing call) and call duration.
After the call is terminated, you can benchmark the call by selecting a Call Result. This feature has to be turned on in the call center adapter configuration. It is saved with the phone note as an activity and is available for reporting . See Call Center Reports in salesforce.
For more information about the salesforce call center adapter search in the salesforce online help using the search term: call center adapter overview