Below is a list of configuration settings which have an impact on the caller identification. If the caller identification is not working, check these settings and also check Troubleshooting - Incoming calls.

 

Address information used for caller identification
Salesforce Lead, Account, Contact

•Addresses stored in the PBX system

 

Configuration Settings

 

•Select correct TAPI driver

•Configuration Caller Identification

•TAPI Configuration - truncate incoming phone number at

•TAPI Configuration - Prefix incoming call

•TAPI Configuration - Don’t signal updated phone number during a call

 

If internal numbers are not identified correct, check:

 

•TAPI Configuration - Prefix internal number

•Minimum length of phone number indicating an external call