The call notification options of CTI Data Connector salesforce.com Edition can be configured for incoming and outgoing calls.

Signaling call with call details

You can select whether the call detail information of CTI Data Connector salesforce.com Edition will be displayed / not displayed for incoming or outgoing calls. It can be displayed when the phone rings or when the phone is answered (picking up the receiver).

 

 

It is recommended to disable this feature  if the caller data is displayed in salesforce.

 

Signaling call with Desktop Notification

Incoming or outgoing calls can be signalled first within a transparent Desktop Notification screen. This is called Desktop Notification. The time how long this screen is displayed can be defined in seconds. The transparency can be set up with a throttle button. Click Preview to get an idea how the window will look like.

 

If you  have enabled Desktop Notification , the Desktop Notification will be displayed first. Only if you click on the notification window, the caller data in salesforce will pop up.

 

If you disable Desktop Notification, the caller data will be instantly displayed in salesforce.

 

 

 

See also
 
Signal call with Desktop Notification
Signal call with call details