Here you can configure the databases in which CTI Data Connector salesforce.com Edition will search for address information and phone numbers. The profiles should be modified only by the manufacturer. There is a Software Development Kit available for generating own profiles.

 

CTI Data Connector salesforce.com Edition can search in multiple databases. A profile for each database is necessary.

Configuration of the database access

By pressing the button EDIT, a configuration screen will be opened.

 

Depending on the data service provider (Microsoft Jet = Access, MS-SQL, Oracle, ODBC) you have to choose the connection parameters.

 

Microsoft Jet - Access

Data Source: Path with the name of the access database

JET OLEDB System Database: Path with the name of the system database (if needed)

JET OLEDB Database Password: Password for the system database

 

ODBC DSN

DSN: ODBC name as stated in the system-DSN

 

Microsoft SQL Server

Data Source: Server name

Initial Catalog: Name of the database

 

Oracle

Data Source: Path and name of the TNSnames.ora

 

If the field user and password is empty, an integrated login will be done!