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Necessary configuration settings for outgoing calls

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Below find a list of configuration settings which have an impact on outgoing calls. If outgoing calls are not working, check these settings and also check Troubleshooting - Outgoing calls.

 

Configuration Settings

 

Select correct TAPI driver
PBX Configuration
Dialing Rules - for US / Canada check additional settings
TAPI Configuration - Prefix Outgoing Calls
TAPI Configuration - Provider Postfix
TAPI Configuration - Ignore Fake Number
Dial via Hotkey - configure Hotkey and activate this option
Dial within Browser - activate this option
Dial with a Hyperlink - activate this option

 

If internal numbers are not dialled correct, check:

 

TAPI Configuration - Prefix internal number
Minimum length of phone number indicating an external call

 


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