Navigation: Make Phone Calls > Incoming Calls >
Necessary configuration settings for caller identification
|
Navigation: Make Phone Calls > Incoming Calls > Necessary configuration settings for caller identification |
|
Below is a list of configuration settings which have an impact on the caller identification. If the caller identification is not working, check these settings and also check Troubleshooting - Incoming calls.
Address information used for caller identification
| • | Configured Microsoft Outlook contact folders |
| • | Configured Database |
| • | Addresses stored in the PBX system |
Configuration Settings
| • | Select correct TAPI driver |
| • | TAPI Configuration - truncate incoming phone number at |
| • | TAPI Configuration - Prefix incoming call |
| • | TAPI Configuration - Don’t signal updated phone number during a call |
If internal numbers are not identified correct, check:
| • | TAPI Configuration - Prefix internal number |
| • | Minimum length of phone number indicating an external call |