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Browser based application |
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Browser based application |
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The integration in a Browser based application is easy to do.
Outgoing calls
There are several options:
| • | Dial with a Hyperlink (preferred option) |
| • | Dial using an XML file (see developer SDK) and Configuration for Remote Applications |
Incoming calls - database is within the local network
To implement incoming calls, a direct access via ODBC etc. to the database is required. CTI Data Connector Enterprise Edition can do the caller identification.
Step 1 - define SQL Statements Create SQL statements to allow CTI Data Connector
Step 2 - configure the Browser Pop-up
3 different URLs can be configured:
UrlAccount = URL if an account / main address was identified UrlContact = URL if a contact was identified UrlNOTFOUND = URL in case no caller could be identified - e.g. to create a new record (in case CTI Data Connector Enterprise Edition does not do the caller identification this URL is always used)
The URL can contain variables. The values are retrieved depending on the defined SQL statements (see developer SDK)
$ACCOUNTKEY$ = primary key index of the account or unique identifier of the account $CUSTOMERID$" = customer number $CONTACTKEY$ = primary key index of the contact person or unique identifier of the contact person $ForeignTel$ = phone number of the caller $OwnerTel$ = phone number which was caller (your own phone number)
Step 3 - configure the cdx.xml file Edit the file cdc.xml and change
<Description>Enterprise Application</Description> <Executable>popup.exe</Executable>
to
<Description>Enterprise Application</Description> <Executable>popup-browser.exe</Executable>
Step 4 - test your application Make an incoming call. Click on the desktop notification. The URL should open.
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Incoming calls - database is hosted or CTI Data Connector Enterprise Edition should only pass the phone number
If the database is hosted, CTI Data Connector Enterprise Edition cannot make the caller identification but can pass the phone number to the browser application.
Step 1 - change configuration settings CTI Data Connector Enterprise Edition has to be configured in the way, that the phone number is directly passed to the URL without displaying a desktop notification. Start the Configuration Wizard and change
Step 2 - configure the Browser Pop-up
3 different URLs can be configured:
UrlAccount = URL if an account / main address was identified UrlContact = URL if a contact was identified UrlNOTFOUND = URL in case no caller could be identified - e.g. to create a new record (in case CTI Data Connector Enterprise Edition does not do the caller identification this URL is always used)
The URL can contain variables. The values are retrieved depending on the defined SQL statements (see developer SDK)
$ACCOUNTKEY$ = primary key index of the account or unique identifier of the account $CUSTOMERID$" = customer number $CONTACTKEY$ = primary key index of the contact person or unique identifier of the contact person $ForeignTel$ = phone number of the caller $OwnerTel$ = phone number which was caller (your own phone number)
Step 3 - configure the cdx.xml file Edit the file cdc.xml and change
<DEFAULTS> <Executable></Executable>
to
<DEFAULTS> <Executable>browser-popup.exe</Executable>
Step 4 - test your application Make an incoming call. The URL, configured with UrlNOTFOUND in the browser-popup.ini file, should open instantly. |
Page url: http://www.helpserver.biz/onlinehelp/cdc/ep/3.0/help2000/index.html?browser_based_application.htm
