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Incoming Call - Caller Identification not working
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Navigation: Part II - Enhanced Features > How TOs and FAQ > Troubleshooting - Incoming calls > Incoming Call - Caller Identification not working |
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If the number of an incoming call is signaled, but the caller can not be identified, firstly perform the following checks:
| • | If you get the wrong caller signalled, change the value for Caller Identification - truncate number of digits to a value between 1 to 3 |
| • | Make sure that the number is stored in your database or MS-Outlook |
| • | If you are using MS-Outlook / Exchange, make sure you have the right Outlook folder selected |
| • | If you are using a single user installation, firstly perform Format Phone Numbers |
| • | If you have your address information stored in the PBX, check Incoming Call - use address data from PBX |
| • | If you are using a network installation, either test with a number stored in MS-Outlook or have the administrator perform the synchronization of the the phone numbers on the server |
| • | If the number is signaled with a wrong prefix (e.g. 0070054885342), check Incoming Call - wrong Prefix |
| • | If the number is signaled with additional characters (e.g. 070054885342@xy.com), truncate the incoming phone number at the @ sign - check Expert Settings, TAPI Configuration |
| • | If only internal calls are not identified, check Incoming Call - problem with Internal Number |