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Modification history version 6.4 - Winter 2021  (10/2020)

Version 6.4 includes also all new features of version 6.3, which was only available on request.

 

Sales Classic / Service Cloud / Lightning

•Option to save the call result group on an own field in tasks

•Inbound call - show a custom object instead of contact / account / lead

•Inbound call - search in custom object but show contact / account / lead instead

•New option to dial using E.164 format - [+] [country code] [subscriber number including area code]

•Safe the phone note in Chatter or Feed

•New Permission Sets

 

 

 

Configure E.164 format

 

 

 

Connector

•Integration in Cloud Contact Center of Amazon Connect

•Audio recording for Amazon Connect

•Amazon Connect SoftPhone by Mirage for Amazon Connect users

•Support of Browser Phone (WebRTC) of Sipgate

 

 

API

•API for in- and outbound calls