Placetel CTI für Salesforce
Modification history version 6.6 - Autumn 2021 (9/2021)
Presence State
•Live Agent Status Dashboard- Get presence state information about all CTI users. The Live Agent Status Dashboard automatically refreshes. It works independently from the phone system
•Presence state and user profile when searching in the internal phone directory or doing a call transfer
•New reason code added - Logout
SMS
•SMS can now be used within a flow or process builder to send out an SMS based on an condition, e.g. order confirmation or case close
•New SMS subject options
Phone System integrations
•Connect to BroadWorks, Cisco Webex Calling
•3CX - Server based integration - supporting Windows SoftPhone, Browser based phone and mobile app including presence state synchronization
Other new features
•Create a new record for a custom object - if the custom object has a lookup field for contact or account it will insert contact / account
Install Update
•Update installation step by step
