Placetel CTI für Salesforce
The presence state in Placetel CTI für Salesforce® can be used to
•Change the presence state in the phone
•Change the presence state in Omni-Channel
•Change the presence state after a phone call for x seconds to DND (Call Wrap Up time in seconds )
•Log the time per user per presence state
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List with Presence State options
Presence State in the Utility bar |
The presence state is also displayed in the Utility Bar even if the CTI Data Connector SoftPhone application is minimized.
