Placetel CTI für Salesforce
It is possible to switch between different phone systems or configurations to get a maximum flexibility.
•use a cloud-based phone system in the home office - e.g. Amazon Connect
•switch between different configurations - e.g. when the user is a member of different teams or test different settings
Click on the gear icon to access the available phone systems/configurations. Which configurations are available are defined by the administrator.
Experiment with
•different workflows, e.g. show account, opportunity or case for inbound calls or different follow-up options
•different call Wrap Up settings, e.g. with groups or Enable Call Wrap Up for No Answer calls
