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Placetel CTI für Salesforce

The default call duration is displayed in seconds. With a custom formula field you can display it in minutes.

 

Select: Setup > Customize > Activities > Activity Custom Fields

 

 

 

Then select the button New and Formula

 

 

 

Then select Text

 

 

Copy the following formula into the text field.

 

IF((MOD(CallDurationInSeconds/60,1)*60) > 10,

TEXT(FLOOR(CallDurationInSeconds/60)) + ':' +

TEXT(FLOOR(MOD(CallDurationInSeconds/60,1)*60) ),

TEXT(FLOOR(CallDurationInSeconds/60)) + ':0' +

TEXT(FLOOR(MOD(CallDurationInSeconds/60,1)*60) ))

 

 

 

Add the field to the task page layout.