This tutorial is an easy way to learn how to use Amazon Connect SoftPhone by Mirage.
It includes the setup as well as the integration part of the phone system.
Amazon Connect SoftPhone by Mirage is also mentioned with the abbreviation AC SoftPhone by Mirage in this documentation.
To make phone calls with Amazon Connect, the Browser must be opened all the time.
As an alternative, Mirage offers a Software Telephone (Windows / MAC), which can be automatically launched when the operating system starts and is always available. It uses the CCP Browser phone but is a real application (EXE or APP file). You can make phone calls as usual, and you never miss a call because the Browser was closed. Also Amazon Connect chat can be enabled.
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Information in this document is subject to change without notice. The software described in this document is furnished under a Master Subscription Agreement. The software may be used or copied only in accordance with the terms of those agreements.
This documentation and the accompanying materials are for informational purpose only and property of Mirage Computer Systems GmbH Information in this document is subject to change without notice. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Mirage Computer Systems GmbH.
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Website: https://www.mirage-systems.de
Amazon Connect SoftPhone by Mirage Version: 1.1
This document was updated: 4/7/2021