Automatic Call Distribution for Salesforce

Name Data Look Up

1.Default set up available with Automatic Call Distribution for Salesforce. Just click on Edit Button and check the Activate check box to activate the set up.

2.Goal - Get the name of the caller from the Salesforce on basis of the caller number to greet the caller like Hello Marc Benioff.

3. Data look up service - Help

4.Automatic Call Distribution for Salesforce set up for Name Look Up.