Activation Server Error Messages

The Activation Server has 2 different types of error messages

 

Error codes of the All-In-One Player

If an online activation is not successful, the All-In-One Player creates an error code like error 3013 or 3014. All All-In-One Player related errors can be found in the chapter Player Error Messages. The details of an error can be found in the server log file.

 

Error codes of the Activation Server

Errors which are created on the server side are written into a log file. The details of an error can be found in the server log

 

 

2013

 

This error could have 2 reasons:

 

•The web service has not all rights which are needed to create / modify files on the folder ..\alg - see Necessary Rights for ASP Service

•Your license file expired or more projects are used then included in the license - for more details view the log file

 

3001

 

Connection to the Activation Server could not be established. Typical causes of this error are:

 

•Activation Server is down

•URL to the Activation Server is wrong

•Client does not have Internet access or access is blocked by a firewall

•Client Proxy Server settings are wrong

 

 

3002

 

Configuration file in the folder \pconfig could not be read

 

The XML format is wrong. This error can only happen if you manually change configuration files

 

 

3003

 

ProjectID is missing - check configuration file in the folder \pconfig. This error can only happen if you manually change configuration files

 

 

3004

 

An unknown installation code is used - check configuration file in the folder \pconfig. This error can only happen if you manually change configuration files

 

3005

 

No projects could be found - check configuration file in the folder \pconfig. Update Project on the Activation Server

 

 

3006

 

Bad request

 

•ProjectName is empty - This error can only happen if you manually change configuration files

•A request to the Activation Server was made not using All-In-One Protector

 

3007

 

Unknown request type. This situation could only occur, if the All-In-One Protector version is newer than the Activation Server server version and All-In-One Protector uses a command, which is unknown to the Activation Server

 

3008

 

Writing to database failed. Check, if the database is running and check the database setup.

 

3009

 

Reading from database failed. Check, if the database is running and check the database setup

 

3010

 

The Serial Number was already used or was locked.

 

Increase the number, how often the key can be used or unlock the key

 

 

3011

 

This error occurs during Online activation of the product. It indicates that your project data is not uploaded on the Activation Server.

 

Solution: Upload your configuration filesto the Activation Server
 
This error could also occur if the URL to the Activation Server is wrong - see configuration Online Activation.

 

 

3012

 

The output file, which is generated on the folder .\alg during product activation, is missing or has a wrong XML format - for more details view the log file

 

 

3014

 

The most common reason for this error is that the computer, which does the activation, has a wrong date/time set. The error occurs, if the time difference is more than 24 hours.

 

 

 

       Reading projects failed with: load config failed

 

Configuration file in the folder \pconfig could not be read

 

The XML format is wrong. This error can only happen if you manually change configuration files

 

 

 

 

See also
Player Error Messages