Player Error Messages

Find below error messages which are related to the Multimedia Player.

This error occurs during Online activation of the product. It indicates that your project data is not uploaded on the Web Activation Server.

Check if your URL to the Activation Server is correct - see Online Activation. If the activation never works and you always get this error then this is in 99% due to a wrong URL.

Otherwise it is a typical message when a firewall blocks the online activation. If it is a company wide firewall the system administrator would have to open port 80.

This error occurs during Online activation of the product. It indicates that your project data is not uploaded on the Web Activation Server.

Solution: Upload your configuration files to the Web Activation Server

Check if your URL to the Activation Server is correct - see Online Activation

This error occurs during Online activation of the product. It indicates that your project data is out of date on the Web Activation Server.

Solution: Upload your configuration files to the Web Activation Server

•	Log into Web Administration Interface using the Link in the Web Activation Server Administration

•	Select menu Tools, select: Restart Webservice

This error occurs during Online activation of the product. Probably the user does not have the correct date/time set on his PC. You can react as follows:

•	Tell the user to correct the local time setting on his PC

•	He can try the Online Activation again

If the same error appears again, the user should try E-Mail activation.

If this screen appears during the start of the Multimedia Player it indicates

•	The application is used on a different machines as it was licensed for

•	The hardware criteria which was used for copy protection has changed (e.g. new hard disk or new network adapter)

•	Installation code 5 or 6 was used and the Multimedia Player was started on the server AND on the workstation. It only works if the server is used as a dedicated server and the Multimedia Player is not started on the server