Activation Server Error Messages

The Web Activation Server has 2 different types of error messages

Error codes of the Multimedia Player

If an online activation is not successful, the Multimedia Player creates an error code like error 3013 or 3014. All Multimedia Player related errors can be found in the chapter Player Error Messages. The details of an error can be found in the server log file.

Error codes of the Web Activation Server

Errors which are created on the server side are written into a log file. The details of an error can be found in the server log

This error could have 2 reasons:

•	The web service has not all rights which are needed to create / modify files on the folder ..\alg - see Necessary Rights for ASP Service

•	Your license file expired or more projects are used then included in the license - for more details view the log file

Connection to the Web Activation Server could not be established. Typical causes of this error are:

•	Web Activation Server is down

•	URL to the Web Activation Server is wrong

•	Client does not have Internet access or access is blocked by a firewall

•	Client Proxy Server settings are wrong

Configuration file licprotectorws.config or a file in the folder \pconfig could not be read

The XML format is wrong. This error can only happen if you manually change configuration files

ProjectID is missing - check licprotectorws.config or the configuration file in the folder \pconfig. This error can only happen if you manually change configuration files

An unknown installation code is used - check licprotectorws.config or the configuration file in the folder \pconfig. This error can only happen if you manually change configuration files

No projects could be found - check licprotectorws.config or the configuration file in the folder \pconfig.Upload your project to the Web Activation Server

Bad request

•	ProjectName is empty - This error can only happen if you manually change configuration files

•	A request to the Web Activation Server was made not using Multimedia Protector

Unknown request type. This situation could only occur, if the Multimedia Protector version is newer than the Web Activation Server server version and Multimedia Protector uses a command, which is unknown to the Web Activation Server

Writing to database failed. Check, if the database is running and check the database setup.

Reading from database failed. Check, if the database is running and check the database setup

The Serial Number was already used or was locked.

Increase the number, how often the key can be used or unlock the key

Unknown project name - the ProjectID used in the file licprotectorws.config or the configuration file in the folder \pconfig must match the project name, defined in the project template. Check the activation workflow configuration file, if the file name of the project file is correct. This error can only happen if you manually change configuration files

The output file, which is generated on the folder .\alg during product activation, is missing or has a wrong XML format - for more details view the log file

Reading projects failed with: load config failed

Configuration file licprotectorws.config or a file in the folder \pconfig could not be read

The XML format is wrong. This error can only happen if you manually change configuration files