Error 3014
Contents
Error 3014 tells you that a request (e.g. product activation request) or an answer between a Licence/All-In-One Protector client and the Web Activation Service (WAS) failed due to an invalid ticket. A ticket ensures that a request can not be faked by simply replaying it. That is because the ticket may have expired. As default a ticket stays valid for 24 hours.
If your user does not have the correct time set on his PC, the error 3014 may also occur. You can react as follows:
| • | tell the user to correct the local time setting on his client |
| • | increase the validity of all tickets. You can do so by using the configuration tag <TicketValidMinutes> in the project.config file on the Activation Server. The default value is 1440 which is 24 hours |
Notice: The greater the value in <TicketValidMinutes> is set, the weaker is your protection against replay attacks.
Notice: Make sure that your Activation Server has also set the correct time. We recommend using the network time protocol NTP to ensure that the time of the server is set correctly. Consult the OS's documentation how to turn this on.