CTI Data Connector Enterprise Edition

Browser Support

Hide Navigation Pane

Browser Support

 Previous topic Next topic No directory for this topic  

Browser Support

 Previous topic Next topic Topic directory requires JavaScript JavaScript is required for the print function  

The call center adapter works with:

 

•Internet Explorer 7 or 8. Internet Explorer 9 works but with limitations

•Firefox 3.5 and 3.6 - Version 4 and 5 is not supported

 

 

The support for Internet Explorer is installed automatically. For Firefox, you have to install a plug-in.

 

The limitations are due to the salesforce Softphone. Check  with the next salesforce release if new Browser versions are supported.

Install Firefox Plug-In

•Close Firefox

•Download the firefox plug-in installer - Click here (right mouse click, save target as)

•Save it into the installation folder of CTI Data Connector Enterprise Edition  (e.g. ..program files\CTI Data Connector Enterprise Edition\3.0)

•Double-Click on sf-firefox-plugin.exe

•Firefox will open and a warning message appears. Click on the button: Install now