Unaric Voice 

Microsoft Teams supports blind and consulted transfers.

 

From Salesforce you can transfer the call to different targets, such:

•A MS-Teams User in the Office 365 directory

•A MS-Teams User via email address

•A CTI Data Connector User with MS-Teams

•A Phone Number

•A MS-Teams Call Queue

 

 

While a call is active, click on the initiate transfer button.

 

 

 

 

Then type in the line Phone Number / Internal Directory the phone number, agent name (Office 365 directory user, or CTI Data Connector user in Salesforce), email address (MS-Teams) or queue name to which you want to transfer the call.

 

 

 

The example below shows searching an internal user in the Office 365 directory

 

 

The type of transfer depends on the buttons used