CTI Data Connector does not care whether phone numbers are stored unstructured or include special characters. It is only important that the numbers comply with the international phone number format. Telephone numbers can be stored as follows:

 

Numbers in brackets are samples if the caller is located in the USA.

 

•+49 7525 5293-39 (+1 646.257.3801)

•0049/752593-39  (011 1 646.257.3801)

•+49 (0) 7525529339  (+1 (1) 646.257.38)

•0049(0) 7525/529339 (0111 (1) 646.257.3801)

•004907525/529339 (0111 1 646.257.3801) this is not a valid phone number format  but it would work nevertheless

•07525/529339  (1 646.257.3801)

•529339 (257.3801)

 

After the country code the number 0 should be surrounded by brackets or be omitted. If the number 0 is not surrounded by brackets, then CTI Data Connector for Salesforce uses the dialing settings stored in windows to either truncate the 0 or leave the 0 (e.g. for Italy).

 

Example

•004402089481345 would result in 00442089481345

•003902089481345 would result in 003902089481345