If you have no TAPI-enabled phone available and you want to test CTI Data Connector for Salesforce, you can use the simulator which works like a regular telephone.

Activating the Simulator

Start the Configuration Wizard and choose the page where you can select your telephony service provider. Choose <Telephone Simulator>. When you start CTI Data Connector for Salesforce, the simulator will be started automatically.

Working with the Simulator

The telephone simulator acts like a normal telephone with which you can make outgoing calls and accept incoming calls.

Simulating an incoming call

•Type in a phone number (without country code and special characters) in the display. You can alternatively use the keyboard to type in the number.

•Press the button Dial

•CTI Data Connector for Salesforce performs the caller identification and signals the incoming call

•Accept the incoming call by pressing the button Pick up

•You can disconnect the call by pressing the button Hang up

Simulating an outgoing call

•Search in the phone book of CTI Data Connector for Salesforce for an address or a contact person and dial by double-clicking on the phone number. You can dial alternatively by highlighting a phone number and pressing the configured Hotkey.

•CTI Data Connector for Salesforce displays the dialled address

•Establish the call by pressing the button Pick up

•You can disconnect the call by pressing the button Hang up