If a problem can not be located, CTI Data Connector for Salesforce can log all events coming from the TAPI driver. Often wrong implementations of the TAPI driver or functions not implemented like call transferring are causing problems. Our support team can analyze the log file.

 

To send us a log file, perform the following steps:

 

•Start the Configuration Wizard (CTI Data Connector for Salesforce icon, right mouse click, Configuration Wizard)

•Browse to step 1 (depending on the program version this can be another page) and select the Button Expert Settings

•Check Activate call logging

•Press button OK, then button Finish

•CTI Data Connector for Salesforce starts. Now perform the operation that is not working correctly, e.g. make an incoming call with your mobile phone

•Everything is now logged into a file

•Start the Configuration Wizard (CTI Data Connector for Salesforce icon, right mouse click, Configuration Wizard)

•Browse to step 1 (depending on the program version this can be another page) and select the Button Expert Settings

•Press the button Send Log File. Your e-mail client opens. Add a detailed description of the problem and the exact phone numbers which do not work. Send the e-mail.

•Uncheck Activate call logging

•Press button OK, then button Finish