CTI Data Connector 3.0

Service Pack 3.0.5

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Service Pack 3.0.5

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Service Pack 3.0.5

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Modification history version 3.0.4 and 3.0.5

For a complete list of all modifications click here

 

Call Center Adapter / SoftPhone

 

The CTI adapter now works with the salesforce Service Cloud

The subject line of the activity is configurable. Instead of the salesforce default value Call 12/06/2011 e.g. configure Incoming call 11:38 (or add date and time)

If a call was not successful (e.g. the line is busy) you can configure if this call should be documented in the activity history or not

Configure, if you want to autosave outgoing or incoming calls. In previous versions, every call was saved 

Users of the Salesforce Professional Edition do not need to buy the API

Advanced Caller identification - e.g. it does not matter if the phone number is stored as +49(0)7525-529339, 00497525529.339 or 07525/529339 - the phone numbers are rebuild depending on country specific rules

Enable/Disable internal numbers for caller identification

Supports caller identification for multiple calls at the same time

With some PBX systems evens have been handled wrong - the SoftPhone either did not show an event or was never terminated

 

 

Configuration wizard

The TAPI driver is now displayed with the same name like in the control panel

Some TAPI drivers have been displayed with an empty line instead with the name of the driver

 

Update Eligibility
The service pack requires a valid version of CTI Data Connector for Salesforce release 3.0 to install. Otherwise it will install as a trial version.

When should you install the update?

•If a version 3.0 to 3.0.3 is installed, the update is essential and should be installed

•If version 3.0.4 is installed, the update is only required if

oSalesforce Professional Edition is used and the API is not required for other applications

othere is a problem with the events in the SoftPhone

 

To check which version is installed, open the Call Center Adapter (Setup > AppSetup > Customize > Call Center > Call Centers) and check the field: Config Version

 

 

Installed Version of the call center adapter

 
Installation of the Update

The update requires a full new installation. An uninstall of the older version is not necessary. The Call Center Adapter has to be imported and configured again.

 

•Click here to download the update

•Singe User Installation

•Network Installation

 

Important update note for version 3.0 to 3.0.3

In case you are using version 3.0 to 3.0.3, the update will install on a new program folder. After the installation, copy the license file cdcsfe.lic from the old folder (default is c:\program files\CTI Data Connector - salesforce.com Edition 3.0) to the new installation folder (default is c:\program files\CTI Data Connector for salesforce 3.0). The old folder can be deleted.