To communicate with a phone system, either a CTI server (Third Party Solution) or the connection of the phone set to the PC (First Party Solution) is supported. For both systems a TAPI driver 2.x is mandatory. See details for TAPI - Where do I find the TAPI driver?

If you are using a modem, we strongly recommend switching to a phone set connected to the PC (via USB/serial), because the TAPI drivers of modems often do offer only basic functions or do not function at all.

 

Analogue phones without a PBX can use an adapter www.way2call.com .

ISDN phones without a PBX are available with an inbuilt TAPI driver.

 

VOIP systems like Cisco Call Manager, Avaya, Swyx or Innovaphone normally have a TAPI driver included.

 

SIP phones which offer TAPI support are Lancom (http://www.lancom-systems.com VOIP Client),  Sipps (Ahead) www.sipps.de and Xten (Counterpath) www.xten.de .

 

Please check firstly with your phone vendor about which solution meets your requirements and how you can install and configure the TAPI driver. You can contact Support@mirage-systems.de if you do have the TAPI driver installed and CTI Data Connector salesforce.com Edition has problems with making an outgoing call or receiving incoming calls.

 

Windows NT to Windows XP SP2 is supported. Every Windows System (especially NT) needs the latest service pack.  CTI Data Connector salesforce.com Edition can be installed on a server, but this is not mandatory.

 

 

See also
 
Configure the TAPI driver within CTI Data Connector salesforce.com Edition
Where do I find the TAPI driver?