Here you can define special system environments for CTI Connector. This is necessary when another application cannot directly communicate with CTI Connector, because it is running on a Terminal server or in another window (e.g. an application for IBM iSeries).

Configuration for Remote Applications

If Dial via File is selected, CTI Connector will dial automatically when the file dial.xml is available on the selected directory. Within the file, the phone number to be dialled has to be available. The file must have the following format:

 

<CDC>

   <DialPhoneNumber>PHONENUMBER</DialPhoneNumber>

</CDC>

 

Directory for incoming calls

CTI Connector can provide the call information in the file cdccalls.XML for other applications. Normally, this file is created in the user specific directory, but another directory (even on a server) can be defined.