Necessary configuration settings for outgoing calls

Below find a list of configuration settings which have an impact on outgoing calls. If outgoing calls are not working, check these settings and also check Troubleshooting - Outgoing calls.

 

Configuration Settings

 

•Select correct TAPI driver

•PBX Configuration - especially dial tone digits for external calls

•Dialing Rules - for US / Canada check additional settings

•TAPI Configuration - Prefix Outgoing Calls

•TAPI Configuration - Provider Postfix

•TAPI Configuration - Ignore Fake Number

•Dial via Hotkey - configure Hotkey and activate this option

•Dial within Browser - activate this option

•Dial with a Hyperlink - activate this option

 

If internal numbers are not dialled correct, check:

 

•TAPI Configuration - Prefix internal number

•Minimum length of phone number indicating an external call