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I cannot select my TAPI driver in the configuration wizard
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Navigation: Part II - Enhanced Features > How TOs and FAQ > I cannot select my TAPI driver in the configuration wizard |
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If you cannot select the TAPI driver in the configuration wizard (it does not appear in the list), then check:
Step 1: Phone and Modem options
Is the TAPI driver visible in Phone and Modem options? Typically you see either the name of the PBX or your extension number.
If the TAPI driver is not visible here, install it again and reboot the system.
If the TAPI driver is listed here, continue with step 2
Some TAPI drivers have to be configured, e.g. you have to add the IP address where to find the PBX or add a user name and password. This is done in Phone and Modem options. Select your driver and click on the button: Configure.
Check again if the TAPI driver can be selected in the configuration wizard
If it is still missing, continue with step 3
If you are running windows 7, then some TAPI drivers require the telephony service.
Go to Administrative Tools in the Control Panel and click Services
Change the startup type of the Telephony service to automatic and reboot the system. If the TAPI driver is still not visible in the configuration wizard, there is a setup problem with the TAPI driver. Contact the PBX vendor
