System Requirements - TAPI driver

 

Telephone System

To communicate with a phone system, either a CTI server (Third Party Solution) or the connection of the phone set to the PC (First Party Solution) is supported. For both systems a TAPI driver 2.x (also referred to as TSP) is mandatory. See details for TAPI - Where do I find the TAPI driver?

 

If you are using a modem, we strongly recommend switching to a phone set connected to the PC (via USB/serial), because the TAPI drivers of modems often do offer only basic functions or do not function at all.

 

ISDN phones without a PBX are available with an inbuilt TAPI driver.

 

VOIP systems like Cisco Call Manager, Avaya, Swyx or Innovaphone normally have a TAPI driver included.

 

Some SIP phones offer TAPI support, e.g.  Global IP Telecommunications Ltd (Ninja) www.globalipphones.com

 

Please check firstly with your phone vendor about which solution meets your requirements and how you can install and configure the TAPI driver. You can contact Support@mirage-systems.de if you do have the TAPI driver installed and CTI Data Connector Enterprise Edition has problems with making an outgoing call or receiving incoming calls.

Operating System

Windows XP to Windows 7 (32bit and 64 bit) is supported. Every Windows System (especially XP) needs the latest service pack.

 

 

 

See also
 
Configure the TAPI driver within CTI Data Connector Enterprise Edition
Where do I find the TAPI driver?