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Outgoing Call - never possible |
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Outgoing Call - never possible |
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If you are not able to make an outgoing call, perform the following checks:
| • | Start the Configuration Wizard |
| • | Browse to the page where you can select the TAPI driver and select the correct TAPI driver. See also Where do I find the TAPI driver? |
| • | Press button Finish |
| • | Select Quick dialing |
| • | Type in a phone number an select Dial |
If the number is dialed but with a wrong prefix (a wrong number is placed in front or numbers are missing), check solution Outgoing Call - wrong Prefix.
If dialing works with Quick dialing but you can not dial with a Hotkey, change the Hotkey within the Configuration Wizard.
If outgoing calls are still not working, make a test with Windows Phone Dialer. Select in Windows: Start, Run: Dialer.exe
You can select and configure the TAPI driver in this application and make a phone call.
If outgoing calls are not working with the Phone Dialer, the reason for the problem is the TAPI driver. Contact your phone vendor.
If outgoing calls are working with the Phone Dialer, send us a log file.
