Incoming Call - problem with Internal Number

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Check the following configuration settings:

 

Minimum length of phone number indication an external call - this is the main configuration setting to determine if a call is internal or external
Activate the Desktop Notification window for incoming calls to get each call signaled
The configuration option: Don't show internal calls must be unchecked
If the internal number is e.g. signaled with 12 but the number stored in the database is  07342/7383-12, see in Prefix for Internal Numbers how to add the company number and area code

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