ESI CTI Connector for Salesforce provides multiple options to make an outgoing call dependent on the application your are using. The option Dial with an Hotkey should work in any application.

 

All available options are:

 

 

•Dial within Salesforce

•Dial using a Hotkey

•Dial within the Browser

•Dial with a Hyperlink

•Dial using the Clipboard

•Redial using the last called phone number

•Dial using the telephone set  - the dialled address will be displayed

 

 

By default, the icon is not visible on Vista and Windows 7 in the notification area. To show the icon for ESI CTI Connector for Salesforce in the system tray, click on the up arrow. Click on Customize.

 

 

This will open the Notification Area Icons control panel item. Select the icon for  ESI CTI Connector for Salesforce and in the pick list select: Show icon and notification.

 

 

 

Additionally add the red salesforce icon