If outgoing calls do not always or never work, then first perform the following checks:

 

 

•Errors - Call Center Adapter

•Necessary configuration settings for outgoing calls

•Outgoing call - never possible

•Outgoing call - dials wrong number / prefix

•Outgoing call - Dial with Hyperlink not working

•Outgoing call - Postfix like # necessary

•Outgoing call - problem with Internal Number

•Outgoing call - Hotkey is not working

 

 

If the problem cannot be located, ESI CTI Connector for Salesforce can log all events coming from the TAPI driver. Often wrong implementations of the TAPI driver or functions not implemented like call transferring are causing problems. Our support team can analyze the log file.

 

To send us a log file - see How do I send a log file?