System Requirements - TAPI driver |
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System Requirements - TAPI driver |
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System Requirements - TAPI driver |
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System Requirements - TAPI driver |
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To communicate with a phone system, either a CTI server (Third Party Solution) or the connection of the phone set to the PC (First Party Solution) is supported. For both systems a TAPI driver 2.x (also referred to as TSP) is mandatory. See details for TAPI - Where do I find the TAPI driver?
If you are using a modem, we strongly recommend switching to a phone set connected to the PC (via USB/serial), because the TAPI drivers of modems often do offer only basic functions or do not function at all.
ISDN phones without a PBX are available with an inbuilt TAPI driver.
VOIP systems like Cisco Call Manager, Avaya, Swyx or Innovaphone normally have a TAPI driver included.
Some SIP phones offer TAPI support, e.g. Global IP Telecommunications Ltd (Ninja) www.globalipphones.com
Please check firstly with your phone vendor about which solution meets your requirements and how you can install and configure the TAPI driver. You can contact support@esi-estech.com if you do have the TAPI driver installed and ESI CTI Connector for Salesforce has problems with making an outgoing call or receiving incoming calls.
Windows XP to Windows 7 (32bit and 64 bit) is supported. Every Windows System (especially XP) needs the latest service pack.
Some TAPI drivers do not work on 64bit operating systems. You can use a virtual machine with 32bit operating system. An example, how this is working is explained for MAC OS X. For Windows Vista or Windows 7 64bit, the same virtual machines can be used.
The Salesforce Professional, Enterprise, Unlimited or Developer Edition is required for the call center functionality. If you are using the Team Edition, contact support@esi-estech.com for an alternative solution.
See also
Configure the TAPI driver within ESI CTI Connector for Salesforce
Where do I find the TAPI driver?
