Placetel CTI für Salesforce

Placetel CTI für Salesforce® is an application which responds to incoming and outgoing calls in background mode. The only precondition for your PC / telephone system is a TAPI interface. Placetel CTI für Salesforce® supports both a First Party solution (a phone is connected via serial interface or USB to the PC) and a Third Party solution (CTI Server).

Placetel CTI für Salesforce® can be configured individually for every PC and is available with different options. Therefore you may not be able to use specific functions although they are described here.

Before you start using Placetel CTI für Salesforce® you have to set the configurations for the telephone system and the database(s). Normally, this is done during the installation. It is essential to make some basic configuration settings which are described in the chapter Minimum Configuration.