Amazon Connect SoftPhone by Mirage support the Amazon Connect Chat. You can configure easily in the Amazon Connect console to allow chat feature for your customers on your website.
To support your customers through chat, you can add a chat widget to your website that is hosted by Amazon Connect. You can configure the chat widget in the Amazon Connect console: customize the font and colors, and secure the widget so that it can be launched only from your website.
As a result, you will have a short code snippet that you add to your website.
Because Amazon Connect hosts the widget, it ensures that the latest version is always live on your website.
Configure Amazon Connect Chat in Routing profile
Each agent is assigned to one routing profile.
Choose whether agents assigned to this profile handle contacts using voice, chat, or both. Also specify whether the agent can receive tasks.
For Chat, specify how many chat conversations that an agent can have simultaneously, up to 5.
For each queue in the profile, choose whether it's for voice, chat, task, or all three.
Add Chat Widget to your website
Follow the steps in the below URL to add the chat widget to your website.
https://docs.aws.amazon.com/connect/latest/adminguide/add-chat-to-website.html
Once the chat widget is added to your website, it should allow you to start chat from your website and answer using the Amazon Connect SoftPhone by Mirage
Click on the widget icon to start the chat. In Amazon Connect SoftPhone by Mirage you will receive the chat notification and you need to accept the chat to start the chat with the end user.
Click on the accept chat to start the chat.
To end the chat, click on the End Chat button.