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All-In-One Protector 8

Navigation: Part II - Enhanced Features > All-In-One Player > License Viewer - Windows

Enable a log file

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In case of an unknown error on the end user system, the user can enable a log file and sent it to you. You could then send this file to support.

 

Press the Options button within the License Viewer

Select - Error tracking enabled

Select a path for the logfile

 

Restart the application until the error appears and then open a support ticket. ZIP all files with the extension .log and attach it to the ticket. The user can then disable the error tracking.