CTI Data Connector 

Search in custom phone fields

Search in custom objects

Formula fields to dial from objects like opportunities

Select a call result for outgoing unsuccessful calls

New data center in Singapore for the Asia-Pacific region

The phone note can be disabled in case no notes should be typed in

Automatically create a case - configurable for incoming and outgoing calls

New languages for the CTI Data Connector SoftPhone - French, Spanish and Dutch

The account name is displayed in the CTI Data Connector SoftPhone when a contact is assigned to a call

When dialing from an event the contact name is retrieved and displayed

When dialing from a campaign member list the lead or contact including the campaign is assigned to the call

New fields in the activity for a phone call: Call Start and Call End (date/time). It documents the time for each call including the call duration

Typing in a phone number in the CTI Data Connector SoftPhone does a phone number search and displays the lead / contact / account name

Incoming call - always display today's case  (added with 5.3.52)

Incoming call - display today's case only after call transfer (added with 5.3.52)

Service Cloud Console - CTI Data Connector SoftPhone appears automatically once a call is active (added with 5.3.52)

Service Cloud Console - new workflow with cases (added with 5.3.52)

Multi-Monitor support in the Service Cloud console (added with 5.3.52)

Automatically open task after end of call is now configurable for incoming and outgoing calls. A call Wrap-Up code can be selected in the SoftPhone

Changed call logic in case the service cloud console with the interaction log is used. New configuration options required

When the option: Don´t save is ticked, then the button changes to OK instead of Save

The option: Automatically assign a call only assigns the record while the call is active

Detects TAPI errors with wrong call termination *

Service Cloud Console: Clicking on the name in the CTI Data Connector SoftPhone opens a new TAB inside the console instead of a new TAB in the Browser

Service Cloud Console with Interaction Log. Assigning an object is no loner done in the CTI Data Connector SoftPhone. The Interaction Log is used to assign the object like contact or case

A log file can be sent using the Support Center

A second call is no longer signaled. The caller data is displayed once the first call is over

Issue with sort order of call history list

Mistakenly signaled calls in a yellow frame *