(early release for Skype for Business / Go Connect 10/2016 - final 7/2017)
•Call Center Adapter - Lightning specific configuration
•Task Sub type: call is set to display a phone icon per task in Lightning
•Call Ring Time can be protocolled
•Type in phone number in CTI Data Connector SoftPhone. A search is done using the phone number. If a direct match is found the address is displayed
•Dial from handset. A search is done using the phone number. If a direct match is found the address is displayed
•Proxy server configuration for CTI Data Connector - TAPI Link
Phone System integrations
•Cloud PBX integration with special handsets (no local installation required - Windows and MAC)
•Mondago GoConnect Server (no local installation required - Windows and MAC)
•When the same phone number is found multiple times the sort order of the result list can be defined - custom objects are included (only Sales Classic)
•Phone number search was optimized
•Multiple Browser instances can be opened at the same time
•Browser support: Edge, IE 11 and Safari MAC OS Sierra
•Complete support for displaying additional fields in the CTI Data Connector SoftPhone
•Example for Visual Force page - outbound call
•Anonymous calls - wrong name was shown in CTI Data Connector SoftPhone
•The phone call could be assigned to an object which is not supported by Salesforce (e.g. task assigned to task) and as a result the task would not save or would be deleted
•Sometimes the CTI Data Connector SoftPhone just showed a code from the Salesforce calendar
The update installation process depends if you are using version 5.4 or a pre-release version of 5.5 Users of the pre-release 5.5 can just update the CTI Data Connector SoftPhone SoftPhone application while users of version 5.4 should also update the call center adapter and TAPI Link Connector.
•Update Call Center Adapter (recommended - required for Lightning Experience, Skype für Business, uaCSTA handsets and if new configuration options are used)
•Update CTI Data Connector - TAPI Link (optional but recommended - no longer requires a Serial Number.)
Note - in case the CTI Data Connector - TAPI Link application is not updated, you have to set the option: SoftPhone handles dialing rules=N to be backward compatible.
To install this update a valid cloud subscription is required.
If you are unsure, which CTI Data Connector SoftPhone or CTI Data Connector - TAPI Link / CTI Data Connector - Skype for Business Link you have installed, just hover over the headline: CTI Data Connector in the CTI Data Connector SoftPhone. The version number is displayed.
The first entry with SoftPhone is the CTI Data Connector SoftPhone application version
The second entry is the connector or Server version
•TLC (CTI Data Connector - TAPI Link). The latest version is 5.6.0
•TLC x.x (uaCSTA) is displayed when an Handset with Mirage uaCSTA Cloud Connect is used. This is for informational purpose only
The CTI Data Connector SoftPhone application is updated regularly. We recommend checking for updates once per month.