Configure additional features for the CTI Data Connector SoftPhone.
Y = Yes, N = No. The phone note can be disabled in case no notes should be typed in (e.g. in combination with the interaction log)
Disable dial pad
Y = Yes, N = No. If set to Wenn Y, wird das Tastenfeld zur Wahl im CTI Data Connector SoftPhone nicht angezeigt
Option: Do not Save
Y = Yes, N = No. Option to not save one single call as an activity (e.g. for personal calls) - details
Y = Yes, N = No. If set to N, no follow-up task options will appear
Automatically create Follow-up task for incoming call(0-4)
This option allows to preselect a follow-up option as default for incoming calls
0 = no option is preselected
1 = Follow-up task is preselected
2 = Follow-up task + delete / complete today's task is preselected
3 = Open today's task is preselected
4 = New Event is preselected
Automatically create Follow-up task for outgoing call(0-4)
This option allows to preselect a follow-up option as default for outgoing calls
Available options see preselection for incoming calls
Follow-up task - today´s task - Completed instead of Delete
Y = Yes, N = No. If Y today´s task with be set to completed. N will delete today´s task
Copy phone note to Follow-up task
Copies the Phone Note into the follow-up task
Show detail page after call is answered
If set to yes, the contact or account details are only loaded when the call is answered. This is recommended as the call can be answered without having to wait until the contact is loaded in a new TAB and for hunt groups the contact only loads for the user who answered the call.
Y = Yes, N = No. Option to enable the blind call transfer - details
Number of entries for call history
Set the number of records which are displayed in the call history list
Y = Yes, N = No
•Yes (default) will automatically assign a record to a call once a user navigates to this record and there is no object assigned so far. Once an object is assigned it is not changed.
•No will only change the record when the Assign button is clicked to manually assign a new record
Details see Assign a call
Use Service Cloud with interaction log
Y = Yes, N = No
If you use the interaction log in the Service Cloud Console set this value to Y
Turn on Multi-Monitor support in Service Cloud
Allows to move the CTI Data Connector SoftPhone to another monitor or different screen area - details