CTI Data Connector
On-Premise - VOIP PBX
An on-premise PBX (private branche exchange) can be connected to CTI Data Connector for Salesforce® with a variety of options
•server based integration using GoConnect Server (supports Windows and MAC)
•Mirage MIA SIP SoftPhone - no TAPI driver required
•Local TAPI driver (cost effective solution if only a few users are connected)
•specific Desk Phones (supports Windows and MAC)
•SoftPhones with TAPI driver
•If a CTI TAPI server is already available, the CTI TAPI server can be used
 Server based integration with GoConnect Server (Windows and MAC OS) |
 PBX with TAPI (Windows) |
 Special handset required (Windows and MAC OS) |
 Special Software Phone (Windows) |
 TAPI Server for traditional phone systems (Windows) |
 Mirage MIA SIP SoftPhone |
•VOIP systems like BlueCall,Cisco Call Manager, Avaya, Allworx, ESTECH, 3CX (pro version), Innovaphone, Starface, Swyx (supported functions), or Wildix normally have a TAPI driver included or can be obtained for a fee
•For Asterisk (as well as FreePBX, Elastix, Yeastar) a TAPI driver is available from this vendor - http://www.xtelsio.com. 
Comments
•If you do not want to install a TAPI driver or you want to use the CTI integration on macOS, the Mondago GoConnect server can be used for some VOIP PBX systems. Alternatively you can use Desk Phones explained in Cloud based PBX
•If your VOIP system does not come with a TAPI driver use one of the options explained in Cloud based PBX
