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VOIP PBX - On-Premise

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On-Premise - VOIP PBX

An on-premise PBX (private branche exchange) can be connected to CTI Data Connector for Salesforce® with or without a TAPI driver. The TAPI driver is the cost effective solution as it comes often with the telephone system free of charge.


Alternatively you can use:


server based integration using GoConnect Server (supports Windows and MAC)

specific Desk Phones (supports Windows and MAC)

SoftPhones with TAPI driver

see also On-Premise traditional PBX with CTI Server



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PBX with TAPI (Windows)

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Server based integration with GoConnect Server (Windows and MAC OS)

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Special handset required (Windows and MAC OS)


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Special Software Phone (Windows)



VOIP systems like BlueCall,Cisco Call Manager, Avaya, Allworx, ESTECH, 3CX (pro version), Innovaphone, Starface, Swyx (supported functions), or Wildix normally have a TAPI driver included or can be obtained for a fee

For Asterisk (as well as FreePBX, Elastix, Yeastar) a TAPI driver is available from this vendor -        Comments


If you do not want to install a TAPI driver or you want to use the CTI integration on macOS, the Mondago GoConnect server can be used for some VOIP PBX systems. Alternatively you can use Desk Phones explained in Cloud based PBX

If your VOIP system does not come with a TAPI driver use one of the options explained in Cloud based PBX