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CTI Data Connector 

The MS-Teams integration will be available in Q1/2021. System requirements could change.

 

CTI Data Connector for Salesforce® integrates in Microsoft Teams supporting landline phone calls (PSTN calling). This offers several advantages in comparison with a regular PBX:

 

get presence state information and see which colleague is available

free calls to other Teams users

chat

organize web meetings

no expensive Desk Phone required

 

It works in Lightning Experience and Salesforce Classic including Sales and Service Cloud Console.

 

 

 

 

Any device supported by Microsoft Teams can be used - Windows, MAC computer and devices with Browser access to Salesforce (Salesforce Mobile App not supported)

System Requirements

Microsoft Teams with an office E3 or E5 plan including calling plans

 

PSTN (landline) Gateway

 

A gateway to the PSTN (landline phone numbers) is required. There are 2 options

 

Microsoft offers in some countries (Belgium / France / Germany / Ireland / Netherlands / Spain / US / UK - click here for complete list) the PSTN service . You order that through the office 365 account.

Cloud service providers offering the PSTN service for MS-Teams like Pfalzcloud (Germany, Austria, Switzerland), Nfon (Germany), Nextel (Belgium), TDC group (Denmark) or Arkadin (global) ,G3 Comms, Claranet (UK) or MyNetFone Group (Australia)

 

Requires a CTI Data Connector for Salesforce® - Teams Add-On license